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11:32 PM Add Comment
Steve Harvey asked Bishop TD Jakes the million dollar question everyone seems to want to know the answer too, “What can I do to be happy?” 
Less than 5 minutes, here’s what he replied…
1.Own Your Own Happiness:  Be responsible for your peace and joy that’s within            your heart and independent of your kids, spouse, and stuff.  

2.Challenge  Your Own Story:  Change the way you talk to yourself about who you are and what  happened to you in life.  You wrote the script.  Change the Story.

3.Enjoy the Journey, Not the Destination:    
          Enjoy the process and celebrate along the way!

4.Make Relationships Count:  
        Nature teaches us, there is s no fruit without relationships.  You cannot be fruitful             without relationships. You are no more than the relationships you surround yourself           with, and make sure they are good ones.

5.Balance Work with Play:  
       Not only for you to be holistic, but for people to get a  perspective of who you are.  If          you work really hard and diligently, then balance it out with play.  If you play hard, and        no work, you’ll be fun, but you’re going to be hungry.

My dear friends, relatives and others let us create our own happiness because happiness is inside job and anyone who needs this will going get it.

Lusako Mwakiluma
Motivational & Inspirational Speaker


2:08 AM 1 Comment
When it comes to Christian theology, just about all roads lead through Romans. Paul’s letter to the Romans is arguably the single most important piece of literature in the history of the world. And chapter 8 is perhaps its greatest section. and Romans 8:31–39 is the climax. It is actually an inference from everything Paul says in Romans 5:1–8:30 about the glorious results of our justification.
It’s as if the apostle takes a deep breath as he thinks back over Romans 5:1–8:30, and then asks God’s people, “What then shall we say to these things? If God is for us, who can be against us?” (Rom. 8:31).
That second question is rhetorical, so it has the force of a proposition: Since God is for us, nothing can be against us. Paul then supports what he asserts with four proofs.
Proof 1: God will graciously give us all things (Rom. 8:32).
Paul is arguing from the greater to the lesser. If God gave us the greatest gift (i.e., he did not spare his own Son but gave him up for us all), then God will certainly give us everything else we need (i.e., he will also with Jesus graciously give us all things).  That is evidence that since God is for us, nothing can be against us.

Proof 2: No one will bring a charge against us (Rom. 8:33).
No one can take us to court before God and win a case against us, because God himself is the one who has declared us righteous.

That is further evidence that since God is for us, nothing can be against us.

Proof 3: No one will condemn us (Rom. 8:34).
No one can condemn us to hell on judgment day because Jesus himself died for us, was raised for us, and is now at the right hand of God interceding for us. We are eternally secure in Christ.  That is even more evidence that since God is for us, nothing can be against us.

Proof 4: Nothing will separate us from the love of Christ (Rom. 8:35–39).
Christ loves us, and no enemy or weapon or calamity can separate us from the love of God in Christ Jesus our Lord.

What more evidence do we need that since God is for us, nothing can be against us?

Lusako Mwakiluma
Motivational & Inspirational Speaker


12:24 AM Add Comment

“I believe in strong women. I believe in the woman who is able to stand up for herself. I believe in the woman who doesn’t need to hide behind her husband’s back. I believe that if you have problems, as a woman you deal with them, you don’t play victim, you don’t make yourself look pitiful, you don’t point fingers. You stand and you deal. You face the world with a head held high and you carry the universe in your heart.” – C. JoyBell C.

Strong women just have a certain vibe about them, and emanate confidence and assertiveness wherever they go. Most women could probably agree that they enjoy being independent, self-assured, and mentally and physically strong, but getting to that point can seem challenging. Despite gender roles and social conventions, women have risen above the expectations of others and have made great progress in showing the world the beauty and strength of femininity.

It doesn’t matter how you see yourself now – you can easily become a strong, independent woman using these tips below:-

1. Seek the right kind of attention

In today’s world, we have dozens of apps, such as Tinder, that can give us instant gratification without having to form real connections. It’s no secret that women are objectified and oversexualized everyday for marketing campaigns, advertisements, and other forms of media, so using your body to get what you want only further perpetuates the idea that women have nothing more to offer than sex. If you want to form long-lasting, deep connections and attract the right attention, share your intellect and feelings with others.

If you carry yourself with dignity and know your self-worth beyond your appearance and sex appeal, you will start to attract others who also want something more than just a shallow connection to fulfill base-level desires.

2. Follow others strong women

If you turn on almost any reality TV show today, you won’t find much more than materialism, self-absorption, and sexualization of both men and women. Reality TV and other types of media, despite the name, don’t actually portray reality at all. Watching these superficial shows only makes people become blind followers of icons that don’t necessarily have the best values. Instead of binge-watching Keeping Up With the Kardashians, why not start following other strong women who actually promote causes that help the planet and its inhabitants, and don’t use their bodies or money to gain attention? To name just a couple wonderful women to look up to, Oprah and Ellen DeGeneres certainly fit the bill.

3. Don’t wait around for someone to save

Probably one of the most important tenets of becoming a strong woman is not relying on someone else to come along and rescue you. A strong, independent woman knows she possesses all the power within herself to make positive changes in her life. She doesn’t wait around for someone else to pick her up when she’s down or show her the right way to live her life. While emotional independence may not happen overnight, you can easily work at it each day if you’d like to become a stronger woman. Of course, having relationships with others who we can share our concerns with is important, but we shouldn’t ever look to others to lick our wounds or save us from ourselves.

4. Free yourself from the victim

While women have undeniably been oppressed in the past, and still may not be seen as equals to men in some parts of the world today, you don’t have to perpetuate this belief. Shatter the idea that you somehow have less value than men, because this simply doesn’t have any truth to it. Men and women both play important roles in society, and one gender does not have greater worth than the other. However, playing into the victim mentality and believing that you get treated differently than men will only keep the idea alive that we live in a man’s world.

Lusako Mwakiluma
Motivational & Inspirational Speaker


10:31 PM Add Comment
Know this: Hard work alone won't get you there.

Success is a subjective notion, if there ever was one. But for simplicity's sake, let's assume the higher you are on Maslow's hierarchy of needs, the better you're doing. In case you don't remember the levels from Psych 101, essentially, people can't be their best possible selves (self-actualization) until lower-level needs are met first. In other words, you can't be an ideal version of yourself if you don't have enough food and money to pay the bills, or enough love and esteem to feel good about your value as a human being. So, what can you do to move yourself up the pyramid?
Check out the findings from several studies, which shine a light on what it takes to achieve more in life.
1.Increase your confidence by taking action.
Katty Kay and Claire Shipman, authors of The Confidence Code, wrote a stellar article for The Atlantic on this subject. Highlighting scads of studies that have found that a wide confidence gap exists between the sexes, they point out that success is just as dependent on confidence as it is on competence. Their conclusion? Low confidence results in inaction. "[T]aking action bolsters one's belief in one's ability to succeed," they write. "So confidence accumulates--through hard work, through success, and even through failure."
2.Broaden your definition of authenticity.
Authenticity is a much sought-after leadership trait, with the prevailing idea being that the best leaders are those who self-disclose, are true to themselves, and who make decisions based on their values. Yet in a recent Harvard Business Review article titled "The Authenticity Paradox," Insead professor Herminia Ibarra discusses interesting research on the subject and tells the cautionary tale of a newly promoted general manager who admitted to subordinates that she felt scared in her expanded role, asking them to help her succeed. "Her candor backfired," Ibarra writes. "She lost credibility with people who wanted and needed a confident leader to take charge." So know this: Play-acting to emulate the qualities of successful leaders doesn't make you a fake. It merely means you're a work in progress.
3.Improve your social skills.
According to research conducted by University of California Santa Barbara economist Catherine Weinberger, the most successful business people excel in both cognitive ability and social skills, something that hasn't always been true. She crunched data linking adolescent skills in 1972 and 1992 with adult outcomes, and found that in 1980, having both skills didn't correlate with better success, whereas today the combination does. "The people who are both smart and socially adept earn more in today's work force than similarly endowed workers in 1980," she says.
4.Train yourself to delay gratification.
The classic Marshmallow Experiment of 1972 involved placing a marshmallow in front of a young child, with the promise of a second marshmallow if he or she could refrain from eating the squishy blob while a researcher stepped out of the room for 15 minutes. Follow-up studies over the next 40 years found that the children who were able to resist the temptation to eat the marshmallow grew up to be people with better social skills, higher test scores, and lower incidence of substance abuse. They also turned out to be less obese and better able to deal with stress. But how to improve your ability to delay things like eating junk food when healthy alternatives aren't available, or to remain on the treadmill when you'd rather just stop?
Writer James Clear suggests starting small, choosing one thing to improve incrementally every day, and committing to not pushing off things that take less than two minutes to do, such as washing the dishes after a meal or eating a piece of fruit to work toward the goal of eating healthier. Committing to doing something every single day works too. "Top performers in every field--athletes, musicians, CEOs, artists--they are all more consistent than their peers," he writes. "They show up and deliver day after day while everyone else gets bogged down with the urgencies of daily life and fights a constant battle between procrastination and motivation."
5.Demonstrate passion and perseverance for long-term goals.
Psychologist Angela Duckworth has spent years studying kids and adults, and found that one characteristic is a significant predictor of success: grit. "Grit is having stamina. Grit is sticking with your future, day in, day out, not just for the week, not just for the month, but for years, and working really hard to make that future a reality," she said in a TED talk on the subject. "Grit is living life like it's a marathon, not a sprint."
6.Embrace a "growth mindset."
According to research conducted by Stanford psychologist Carol Dweck, how people view their personality affects their capacity for happiness and success. Those with a "fixed mindset" believe things like character, intelligence, and creativity are unchangeable, and avoiding failure is a way of proving skill and smarts. People with a "growth mindset," however, see failure as a way to grow and therefore embrace challenges, persevere against setbacks, learn from criticism, and reach higher levels of achievement. "Do people with this mindset believe that anyone can be anything, that anyone with proper motivation or education can become Einstein or Beethoven? No, but they believe that a person's true potential is unknown (and unknowable); that it's impossible to foresee what can be accomplished with years of passion, toil, and training," she writes.
7.Invest in your relationships.
After following the lives of 268 Harvard undergraduate males from the classes of 1938 to 1940 for decades, psychiatrist George Vaillant concluded something you probably already know: Love is the key to happiness. Even if a man succeeded in work, amassed piles of money, and experienced good health, without loving relationships he wouldn't be happy, Vaillant found. The longitudinal study showed happiness depends on two things: "One is love," he wrote. "The other is finding a way of coping with life that does not push love away."

Give your comments, opinion and recommendation if any.
Lusako Mwakiluma

Motivational & Inspirational Speaker


7:09 AM Add Comment
Managers routinely give employees conflicting messages. “Be innovative” and “Follow established protocol.” “Take risks” and “Don’t expose the company to bad press.” “Focus on the company’s #1 initiative” and “All of these projects are a priority.” We’ve written previously about the double bind that many organizations put their employees in, providing some advice for leaders on how to mitigate the impact that these mixed messages have on people. But what if you’re the employee and your manager doesn’t recognize the impossible position he’s put you in?

People who find themselves in such a double bind have pretty predictable responses. Frustration and anger are most common. Less obvious reactions are the tendency to withdraw, shut down, and wait for clear direction that may never arrive. If you’re feeling any of these reactions to your boss’s requests, there’s a good chance that a double bind is the cause. So, what can you do?

First, don’t pretend that this conflict doesn’t exist. In our previous post, we gave the same advice to managers and we explained how business theorist Chris Argyrisdescribed the sequence of events that happens when they fail to do so: Organizations and their leaders craft messages that contain inconsistencies. Then, they make the problem worse by acting as if the messages are consistent — and then, they make it nearly impossible to resolve issues by labeling the inconsistent messages as “undiscussable.”

It’s not that you can’t deal with conflicting messages; people do it all the time. But leaders put people in an impossible situation when they pretend that the messages don’t conflict and preempt any discussion of the matter.

Lusako Mwakiluma
Motivational & Inspirational Speaker


8:09 AM Add Comment
Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. You need to consider the cumulative experience your customers have when they visit your store or website, what they think and feel, and what you can do to make it better.

Here are nine ways you can learn more about your customers and start to create a pattern of excellent customer service in your small business.

1. Know Your Product or Service
In order to provide good customer service, you need to know what you're selling, inside and out. Make sure you -- and all of your customer-facing staff -- know how your products or services work. Be aware the most common questions customers ask, and know how to articulate the answers that will leave them satisfied.

2. Be Friendly
As they say, customer service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. And even when handling customer service requests via telephone, a smile can come through in your voice, so make sure you're ready to be friendly.

3. Show Respect
Customer service can often involve emotions, so it's important to make sure you and others you have handling your customer service tasks are always courteous and respectful. Never let your own emotions overtake your desire to see your customer walk away happy.

4. Listen
Listening is one of the simplest secrets of customer service. Listening means hearing what your customers are saying out loud, as well as what they are communicating non-verbally. Watch for signs that they are displeased, while listening to what they say to you directly.

5. Say Thank you
Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company. Regardless of the type of business you have, saying thank you after every transaction is one of the easiest ways to start a habit of good customer service.

6. Train Your Staff
It's important to make sure all of your employees, not just your customer service representatives, understand the way they should talk to, interact with, and problem-solve for customers. Provide employee training that gives your staff the tools they need to carry good customer service through the entire customer experience.

7. Be Responsive
There may be nothing worse than non-responsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you're selling. It's important to respond quickly to all inquiries, even if it is only to say you are looking into the issue and will be back in touch. Some response is always better than none so the customer doesn't feel ignored.

8. Ask for Feedback
You may be surprised what you learn about your customers and their needs when you ask them what they think of your business, products, and services. You can use customer surveys, feedback forms and questionnaires, but you can also make it a common practice to ask customers first-hand for feedback when they are completing their orders.

9. Use Feedback You Receive
You need to do something with the feedback you receive from customers in order to make it useful in your customer service process. Take time to regularly review feedback, identify areas for improvement, and make specific changes in your business.

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you're selling, but also the process of purchasing, ordering, working with you, etc. If you do that successfully, you are on your way to becoming known for providing excellent customer service.

By Lusako Mwakiluma
Motivational & Inspirational Speaker


7:33 AM Add Comment

Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance.  Teamwork means that people will try to cooperate, using their individual skills and providing constructive feedback, despite any personal conflict between individuals.

Teamwork is an activity that many people try to avoid in the workplace, but why are we so against it? I’m here to tell you that there are a number of benefits of working in teams for both you personally and for your organisation. Not only is it a great opportunity for professional development, it is also a means of making your work easier. Read below to learn why teamwork is important in the workplace, and the benefits it can have for you.  

A learning experience  
As mentioned above, teamwork is important in the workplace as it brings people together from different backgrounds and levels of experience. Consequently, projects which involve teamwork serve also as an opportunity for professional development and learning. This may be conscious learning during a meeting, or learning which occurs without you even realising whilst listing to others. It is quite possible that you can learn from someone else’s knowledge which allows your own skills and capabilities to grow. Billie Nordmeyer adds that ‘Individual team members serve as educational resources to other employees in a team environment’. It is also important to note that as employees become more knowledgeable, their confidence increases. This can help improve their attitude as well as increase their job satisfaction which is a win-win situation for employers.

Enhanced communication
Communication is key to the success of many projects – so why not engage in an activity that can help enhance your communication skills? Teamwork activities such as meeting together to discuss ideas or collaborating information to contribute to a project require both verbal and written communication skills. Working regularly in this capacity will allow you develop both your own skills as well as those who are in your team. Teamwork also facilitates an open discussion which allows each team member to be adequately informed about the project. In this respect, when everyone is on the same page this ensures that the project is completed as efficiently as possible.
Increased efficiency
When working in a team, you are working towards a common goal or set of objectives. The whole process of your work becomes more efficient, for example if there is a problem faced along the way there are more ‘hands on deck’ to help solve the issue. Similarly, having multiple team members on board allows you to get the work done faster with shared responsibilities. From a management perspective, encouraging teamwork in the workplace will allow your company or department to take on additional work, and in turn generate extra revenue without having to hire more staff.
Idea generation  
One of the greatest benefits of working in a team is the inspiration and ideas that can result from team discussions. When running ideas by one and other, there is a lot more scope for creativity in comparison to working on a project alone. In an effective team environment, staff members feel confident in suggesting their ideas. When working autonomously and having a direct responsibility for ideas, people tend to present the safer option to their managers. However, when in a team brainstorming environment the notion of suggesting creative and unique ideas is welcomed. Teams also bring people together from different backgrounds and levels of experience which can help in creating optimal solutions.
Share the workload
When working in a team towards a common goal, the workload is shared among all team members. In a perfect scenario, this work should be shared equally and be distributed according to the strengths of each member. Teamwork also allows for helping another team member when you have finished your workload. It is important to remember that you are all working towards the same goal – if you finish your work before others you should offer your assistance in order to help complete the project. From a management perspective, when it comes to delegation this should be conducted with the strengths of your employees in mind. Assigning tasks to the correct people will ensure maximum efficiency and a high quality output.
 Support network
It is important to remember that support and a sense of belonging in a workplace can contribute greatly to job satisfaction. A strong team environment can act as a great support mechanism for staff members. Group members will help each other, rely on each other and build trust within the group. During challenging times, support is crucial for the success of the project; when members are able to look to one and other for guidance or support, focus can remain on the overall goal. If a challenge is handled individually you are at risk of becoming overwhelmed and making irrational decisions.
What do you think?
Do you believe that teamwork is important in the workplace? Alternatively, do you have any examples that you can share where teamwork either helped or hindered your efforts?  I am interested to hear of your experiences. Please feel free to comment your opinion below and join in the discussion.
By Lusako Mwakiluma
Motivational & Inspirational Speaker