10 TIPS FOR PROVIDING GREAT CUSTOMER SERVICE TO YOUR CLIENTS

10:48 PM Add Comment



The way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule. This article lists tips and suggestions for ensuring that you’re treating your clients well.

1. Respond to Clients as Soon as Possible

Speed is everything, especially when a client is requesting something that’s time-sensitive. Try to reply to your clients as soon as you can. Procrastinating on a response to a client’s email, phone call or voicemail doesn’t help anyone; you’re going to have to reply eventually, so why not do it as soon as possible? Avoid that "mark as unread" button in your email client.

Even if you can’t work on the task they’re requesting you to accomplish right away, at least let them know you got their request and then supply them with a timeline of when you’re able to get the task completed. If you can’t find the time to perform the task, it will be considerate of you to let them know as soon as possible so that they can make alternative arrangements. 

2. Keep Clients Updated

Feeling like you’re lost and that you don’t know what’s going on is one of the worst situations you can be in when you hire someone. Even if you don’t have anything major to report, you can still let your employer know what you’re working on and how things are progressing. Are you on track on milestones? Did you find something that might become an issue later on? Status updates give clients reinforcements that they’re involved in the project.

If you’re experiencing trouble with something, let them know right away. It shows that you’re keeping them in the loop and that you have things under control. If it’s something major, communicating your concern right away allows clients to plan for possible delays in the project’s completion.

3. Go the Extra Mile

If a client asks for you to do something that truly won’t cost you a lot in time and income, you have the option of going the extra mile and doing it for them. Not only will this result in an indebted and happy client, it can also go a long way in terms of keeping yourself in their radar for future projects.

4. Fix Your Mistakes

If you did something that didn’t end up working, you should repair it. A quick way to lose a client forever is not admitting that you are at fault and not fixing your own mistakes. You should always strive for a high-quality output; it shows that you have a high level of standards in your craftsmanship.

Not taking responsibility of your own blunders is a sure-fire way of gaining a bad business reputation. Transparency is important in any business; service work is no different.

5. Listen to Your Clients

It’s important to listen to what your clients are communicating to you. Like, really listen. Understand what they are saying and ask for clarifications on things that might be ambiguous. Clients might be unfamiliar with certain terminologies in our profession, and what you think they mean might be different to what they actually mean. For example, they opened using JavaScript, but what they really want is a modal window (often called a Lightbox window).




Listen to what their needs are, and then offer your suggestion on the best way to go about fulfilling their needs.

6. Keep Your Promises

If you say you’re going to do something, make sure you do it. It’s part of being a professional. If you need more time on something, you should let them know as soon as possible, not after you’ve already missed the deadline. Honoring your commitments is very important.

7. Don’t Confuse Clients with Jargon

Try to explain whatever the problem is as best as you can without making the client feel stupid. When proposing a solution, make sure you state it in terms they understand. You could use analogies that are relevant to them. Read more about how to talk to clients effectively as well as how to get your ideas across to clients.

8. Be Patient

I’ve lost count of how many times I’ve exhausted my patience on my clients. But I’ve never actually showed them my agitation. If you feel like the client is overstepping their boundaries, let them know in a cordial and professional manner. You just don’t want to start yelling and cursing at the people you make a living off of. Maintain professionalism at all times.

9. Know Everything You Need to Know

You are a paid expert. Someone is giving you their hard-earned money to do something they believe you have a high level of mastery of. You need to keep yourself up-to-date with the profession and always be ready to answer questions your client needs to know. If you exhibit signs that you don’t know your craft inside out, you risk the chance of ruining your professional reputation.

10. Put Yourself in Their Shoes

If you were in their shoes and were being treated the way you’re treating them, would you enjoy that experience? If so, you’re doing a good job. If not, you probably want to get a little better. It’s important to constantly evaluate the way you communicate with others. Our profession is heavily reliant on communication skills.


THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE

10:03 PM Add Comment



As a reader in many books this book was inspiring me a lot, that’s why I feel  happy to share  with you some points to be effective as  you wish by reading through my blog.  You should go through and if possible practice and you shall see  a lot of changes for short period of time.  God Bless U Always and Forever Welcome to enjoy yourself!!!!!!!

Habit 1 : Be Proactive
Your life doesn't just "happen." Whether you know it or not, it is carefully designed by you. The choices, after all, are yours. You choose happiness. You choose sadness. You choose decisiveness. You choose ambivalence. You choose success. You choose failure. You choose courage. You choose fear. Just remember that every moment, every situation, provides a new choice. And in doing so, it gives you a perfect opportunity to do things differently to produce more positive results.

Habit 1: Be Proactive is about taking responsibility for your life. You can't keep blaming everything on your parents or grandparents. Proactive people recognize that they are "response-able." They don't blame genetics, circumstances, conditions, or conditioning for their behavior. They know they choose their behavior. Reactive people, on the other hand, are often affected by their physical environment. They find external sources to blame for their behavior. If the weather is good, they feel good. If it isn't, it affects their attitude and performance, and they blame the weather. All of these external forces act as stimuli that we respond to. Between the stimulus and the response is your greatest power--you have the freedom to choose your response. One of the most important things you choose is what you say. Your language is a good indicator of how you see yourself. A proactive person uses proactive language--I can, I will, I prefer, etc. A reactive person uses reactive language--I can't, I have to, if only. Reactive people believe they are not responsible for what they say and do--they have no choice.

Instead of reacting to or worrying about conditions over which they have little or no control, proactive people focus their time and energy on things they can control. The problems, challenges, and opportunities we face fall into two areas--Circle of Concern and Circle of Influence.

Proactive people focus their efforts on their Circle of Influence. They work on the things they can do something about: health, children, problems at work. Reactive people focus their efforts in the Circle of Concern--things over which they have little or no control: the national debt, terrorism, the weather. Gaining an awareness of the areas in which we expend our energies in is a giant step in becoming proactive.

Habit 2: Begin with the End in Mind
So, what do you want to be when you grow up? That question may appear a little trite, but think about it for a moment. Are you--right now--who you want to be, what you dreamed you'd be, doing what you always wanted to do? Be honest. Sometimes people find themselves achieving victories that are empty--successes that have come at the expense of things that were far more valuable to them. If your ladder is not leaning against the right wall, every step you take gets you to the wrong place faster.

Habit 2 is based on imagination--the ability to envision in your mind what you cannot at present see with your eyes. It is based on the principle that all things are created twice. There is a mental (first) creation, and a physical (second) creation. The physical creation follows the mental, just as a building follows a blueprint. If you don't make a conscious effort to visualize who you are and what you want in life, then you empower other people and circumstances to shape you and your life by default. It's about connecting again with your own uniqueness and then defining the personal, moral, and ethical guidelines within which you can most happily express and fulfill yourself. Begin with the End in Mind means to begin each day, task, or project with a clear vision of your desired direction and destination, and then continue by flexing your proactive muscles to make things happen.
One of the best ways to incorporate Habit 2 into your life is to develop a Personal Mission Statement. It focuses on what you want to be and do. It is your plan for success. It reaffirms who you are, puts your goals in focus, and moves your ideas into the real world. Your mission statement makes you the leader of your own life. You create your own destiny and secure the future you envision.

Habit 3: Put First Things First
To live a more balanced existence, you have to recognize that not doing everything that comes along is okay. There's no need to overextend yourself. All it takes is realizing that it's all right to say no when necessary and then focus on your highest priorities.

Habit 1 says, "You're in charge. You're the creator." Being proactive is about choice. Habit 2 is the first, or mental, creation. Beginning with the End in Mind is about vision. Habit 3 is the second creation, the physical creation. This habit is where Habits 1 and 2 come together. It happens day in and day out, moment-by-moment. It deals with many of the questions addressed in the field of time management. But that's not all it's about. Habit 3 is about life management as well--your purpose, values, roles, and priorities. What are "first things?" First things are those things you, personally, find of most worth. If you put first things first, you are organizing and
managing time and events according to the personal priorities you established in Habit 2.

Habit 4: Think Win-Win
Think Win-Win isn't about being nice, nor is it a quick-fix technique. It is a character-based code for human interaction and collaboration.

Most of us learn to base our self-worth on comparisons and competition. We think about succeeding in terms of someone else failing--that is, if I win, you lose; or if you win, I lose. Life becomes a zero-sum game. There is only so much pie to go around, and if you get a big piece, there is less for me; it's not fair, and I'm going to make sure you don't get anymore. We all play the game, but how much fun is it really?

Win-win sees life as a cooperative arena, not a competitive one. Win-win is a frame of mind and heart that constantly seeks mutual benefit in all human interactions. Win-win means agreements or solutions are mutually beneficial and satisfying. We both get to eat the pie, and it tastes pretty darn good!

A person or organization that approaches conflicts with a win-win attitude possesses three vital character traits:
1.     Integrity: sticking with your true feelings, values, and commitments
2.     Maturity: expressing your ideas and feelings with courage and consideration for the ideas and feelings of others
3.     Abundance Mentality: believing there is plenty for everyone
Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that--to achieve that balance between courage and consideration--is the essence of real maturity and is fundamental to win-win.

Habit 5: Seek First to Understand, Then to Be Understood
Communication is the most important skill in life. You spend years learning how to read and write, and years learning how to speak. But what about listening? What training have you had that enables you to listen so you really, deeply understand another human being? Probably none, right?

If you're like most people, you probably seek first to be understood; you want to get your point across. And in doing so, you may ignore the other person completely, pretend that you're listening, selectively hear only certain parts of the conversation or attentively focus on only the words being said, but miss the meaning entirely. So why does this happen? Because most people listen with the intent to reply, not to understand. You listen to yourself as you prepare in your mind what you are going to say, the questions you are going to ask, etc. You filter everything you hear through your life experiences, your frame of reference. You check what you hear against your autobiography and see how it measures up. And consequently, you decide prematurely what the other person means before he/she finishes communicating. Do any of the following sound familiar?

"Oh, I know just how you feel. I felt the same way." "I had that same thing happen to me." "Let me tell you what I did in a similar situation."

Because you so often listen autobiographically, you tend to respond in one of four ways:

Evaluating Probing; Advising; Interpreting
You judge and then either agree or disagree.
You ask questions from your own frame of reference.
You give counsel, advice, and solutions to problems.
You analyze others' motives and behaviors based on your own experiences.

You might be saying, "Hey, now wait a minute. I'm just trying to relate to the person by drawing on my own experiences. Is that so bad?" In some situations, autobiographical responses may be appropriate, such as when another person specifically asks for help from your point of view or when there is already a very high level of trust in the relationship.

Habit 6: Synergize
To put it simply, synergy means "two heads are better than one." Synergize is the habit of creative cooperation. It is teamwork, open-mindedness, and the adventure of finding new solutions to old problems. But it doesn't just happen on its own. It's a process, and through that process, people bring all their personal experience and expertise to the table. Together, they can produce far better results that they could individually. Synergy lets us discover jointly things we are much less likely to discover by ourselves. It is the idea that the whole is greater than the sum of the parts. One plus one equals three, or six, or sixty--you name it.

When people begin to interact together genuinely, and they're open to each other's influence, they begin to gain new insight. The capability of inventing new approaches is increased exponentially because of differences.

Valuing differences is what really drives synergy. Do you truly value the mental, emotional, and psychological differences among people? Or do you wish everyone would just agree with you so you could all get along? Many people mistake uniformity for unity; sameness for oneness. One word--boring! Differences should be seen as strengths, not weaknesses. They add zest to life.

Habit 7: Sharpen the Saw
Sharpen the Saw means preserving and enhancing the greatest asset you have--you. It means having a balanced program for self-renewal in the four areas of your life: physical, social/emotional, mental, and spiritual. Here are some examples of activities:

Physical: Beneficial  eating, exercising and resting
Social/Emotional: Making social and meaningful connections with others
Mental  Learning, reading, writing and teaching
Spritual: Spending time in nature, expanding spiritual self  through medication music, art, prayer or service.

As you renew yourself in each of the four areas, you create growth and change in your life. Sharpen the Saw keeps you fresh so you can continue to practice the other six habits. You increase your capacity to produce and handle the challenges around you. Without this renewal, the body becomes weak, the mind mechanical, the emotions raw, the spirit insensitive, and the person selfish. Not a pretty picture, is it?

Feeling good doesn't just happen. Living a life in balance means taking the necessary time to renew yourself. It's all up to you. You can renew yourself through relaxation. Or you can totally burn yourself out by overdoing everything. You can pamper yourself mentally and spiritually. Or you can go through life oblivious to your well-being. You can experience vibrant energy. Or you can procrastinate and miss out on the benefits of good health and exercise. You can revitalize yourself and face a new day in peace and harmony. Or you can wake up in the morning full of apathy because your get-up-and-go has got-up-and-gone. Just remember that every day provides a new opportunity for renewal--a new opportunity to recharge yourself instead of hitting the wall. All it takes is the desire, knowledge, and skill.

 From Effectiveness to Greatness
In today's challenging and complex world, being highly effective is the price of entry to the playing field. To thrive, innovate, excel, and lead in this new reality, we must reach beyond effectiveness toward fulfillment, contribution, and greatness. Research is showing, however, that the majority of people are not thriving. They are neither fulfilled nor excited. Tapping into the higher reaches of human motivation requires a new mindset, a new skill-set --a new habit. Dr. Covey's new book, The 8th Habit®: From Effectiveness to Greatness, is a roadmap to help you find daily fulfillment and excitement.

12 RULES FOR MOVING FORWARD IN LIFE

10:10 PM Add Comment


If you keep doing what you’re doing now, where do you see yourself in one year? You’ll make progress in some areas of your life but are they the areas that you care most about? Are they the areas that mean the most to you?

Most of us would love to move forward in certain areas of our life but let’s face it, sometimes it’s hard. Sometimes we are so used to thinking a certain way that we can’t seem to make a first definite step, even though we know deep down in our hearts that it’s the right thing to do.

With that in mind, I compiled a list of actions you can take today that could make a big difference in your life:
1.     Think as if – Your present circumstances are the result of your past thinking and your future will be the result of what you are thinking now. Your thoughts have to be higher than your present circumstances for you to rise higher. Constantly tell yourself that you already have what you are striving for. If you do this, your behaviors and mental images will harmonize with those thoughts and take you closer to your goal.
2.     Concentrate on one definite goal in life – If you direct your energy toward too many objectives at once, you won’t make enough progress in either direction. In order to move forward, you have to literally walk down a singular path toward a major definite purpose that defines what you want to do most with your life.
3.     Aim high – Think about the goals you have set for yourself. Are they really the most that you are capable of? Chances are, you’re better than you think and you can do things that you previously never thought possible. Everyone has potential inside of them like a seed but you need to elevate your thoughts to harmonize with that potential. If the goals you have set for yourself are mediocre, double their height and tell yourself that you’re good enough to achieve them. You’ll only attempt what you think you can do.
4.     Give more than you receive – One of the greatest guarantees in life is if you give the world the best that you have to offer, you are almost certain to be rewarded in some way. Anything that is noteworthy is only attainable by first giving something of equal or greater value.
5.     Do what you love – Only by doing what you love will you have enough motivation to persist during times of difficulty. All you have to do is look at your habits and find a way to profit from them. This could very well be the best way to achieve outstanding success.
6.     Develop your strengths – Because of heredity and environmental influences, you have strengths or the potential for strengths that most people do not have. Your strengths are your best asset for moving passed the resistance you’ll run into. Don’t ignore them. If you are good enough at what you do, there will be a demand for it and you will be rewarded for providing value to people.
7.     Associate with people who inspire you – You may have noticed when you associate with someone long enough, their habits and ways of thinking start to rub off on you. That is because states of mind are contagious; they are transmittable from one mind to another. If you hang around someone who thinks little of themselves and has self-destructive habits, you’ll eventually show signs of being influenced by them. If you hang around someone who is confident and aims high in life, the same subsequent effect will occur.
8.     Have an open mind – When someone closes their mind to something, they will cease to learn and grow in that area. All because someone doesn’t agree with something doesn’t mean they should be completely ignorant about it. The better option would be to keep an open mind on all subjects at all times. If you choose to be more receptive to ideas that you’re not used to, you’ll have more opportunities look at a different perspective that could prove beneficial to you.
9.     Move closer to your goals on a daily basis – You should devote at least a couple of hours a day to what you are trying to accomplish in life. On average, the total number of hours a person sleeps and works in a day is 16 hours. That leaves another 8 hours of free time that can used for anything that you want. Never tell yourself that you “don’t have time.” Instead, find a way to blend what you currently do with what you desire to do.
10.Master luck and ride the wave of momentum – When you reach a point in your life when things seem to be working in your favor, you should milk it for all it’s worth. This is your best opportunity to work harder than you’ve ever worked before because you’re already moving at a faster pace because of the momentum behind you. When you have momentum, the work that you do will have a greater effect than usual and you’ll make much more progress than at any other time.
11.Start with the “can do” portion of a task – A lot of people focus too much on the “can’t do” portion of an important task and end up not making a move at all. Instead, you should focus on the “can do” portion so that you’ll gradually gain the sufficient tools and momentum to take on the harder parts later.
12.Help people with the same problems you have – Solving our problems in life isn’t always easy. Our toughest problems often require the most creative solutions—solutions that are outside our scope of thinking. But when you help people solve problems that are similar to your own, you’ll find it easier to solve your own problems. By solving the same problem from different perspectives, you’ll find the all-inclusive answer that seems to work repeatedly. Solving these types of problems will become second-nature to you and eventually you’ll be able to solve your own problems, even the toughest ones.

In closing, don’t wait until the time is just right to take the first step toward achieving your goals. The time will never be just right. Make the resolution to start where you are now and go for what matters most in your life. Where you end up one year from now is up to you.